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Roving Concierge Crown Hotels & Retail PT3 12 month secondment There is no place like Crown As a Crown employee, you are a key part of Australia's tourism and entertainment industry. Crown attracts over 16 million international and local visitors each year, generating amongst the largest international tourism revenue by an Australian company. Be the Face of Crown and have a direct impact on our customers experience in this newly created face-to-face Customer Service role. The Roving Concierge is responsible for providing information and recommendations to our guest on Crown events, activities, services, directions and bookings as requested. They will deliver maximum guest satisfaction whilst maintaining outstanding personal presentation and professionalism. What you need: - A minimum of 6 months experience in your current role
- Previous experience in a customer service/ concierge position
- Demonstrated experience in providing superior, proactive customer service
- Exceptional verbal communication and interpersonal skills
- Experience with and appreciation of different cultures and diversity
- Strong knowledge of the entire Crown complex and the facilities and services we provide
- Fluency in a 2nd language is desirable but not essential
What we offer you: - Excellent hourly rate and other benefits
- Free meals while on shift
- High quality uniforms, freshly laundered by Crown
- Easy access to public transport and discounted parking
- The opportunity to gain qualifications while you work
- Recognition for your talents and contribution
- The opportunity to make a difference to every customer
- The chance to work for a company who cares about the environment and the community
If you want to be part of the experience that only Crown can offer, and have the required skills and qualifications, then please submit your resume. We look forward to hearing from you. Closing date for applications is Sunday 12 February 2012
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