Our client is a leading City based wealth management company who are looking for a talented Helpdesk/Reporting Analyst for a 3 - 6 month contract that could well extend.
This is a combined Help Desk and Reporting Analyst role that involves working on an internal time recording system where you will be performing the following:
- Answer internal user's phone queries, managing the inbox and responding to customer queries
- Providing support for release of the patches/fixes for the system
- Review monthly SLA report
- Attending/participating in fortnightly operational meeting, monthly meetings with vendor and taking actions/minutes
- Liaising with vendors to follow up issues
- Log incidents and service requests
- Other duties will include managing the internal billing system's mailbox and responding to customer billing queries related to that
You will bring to the role:
- A strong customer focus along with attention to detail
- Solid organisational and time management skills
- Analytical and problem-solving skills
- Self-motivated, working without close supervision and able to think independently
- Ability to cope under pressure, along with the ability to multitask and prioritise tasks
- Previous experience in working on a customer service help desk along with the use of a call logging system
- Intermediate Word,Lotus Notes, Outlook, PDF and PowerPoint Skills
- Advanced Excel
- Any experience in the Financial Services space will be treated as a plus
If this sounds like your next contract role, then please forward a recent resume to mlennon@candle.com.au or call Marilyn on 9250 8100
|