We are seeking a very professional experienced Blackberry Support Analyst with proven corporate experience to represent the organisation in a face to face Support role to a high profile client. This full time 6 month contract requires no out of hours or over time support

Responsibilities will include;

• Resolve 2nd level generalist operational issues to a high standard and within service level targets.
• Undertake monitoring activities and ensure routine administrative tasks are completed and issues are escalated as required.
• Assist with planning, preparation and implementation of technical activities.
• Maintain accurate resolution history and incident information
• Provide input into operational reporting requirements as required for service performance measurement.
• Participate in the principles of continuous improvement and contribute to the development of technical and process documents.
• Perform duties and preventative maintenance to ensure that services provided maintain high levels of availability, performance, security and efficiency.
• Perform operational and project activities within ITIL based service management guidelines and security policies and standards.
• Pro-actively participate and perform duties within a rostered arrangement
• Pro-actively participate in assigned roles
• Work cooperatively and collaboratively in a team environment with a strong customer focus.

You will have;

• Experience providing quality second level Blackberry support.
• Demonstrated ability to work with minimal supervision and to manage tight deadlines.
• Attention to detail and ability to write process and user guides customer focussed documents, user guides and web based.
• Excellent communication, interpersonal, and written skills, with demonstrated ability to work as an effective team member.
• Experience in large enterprise IT operational environments with a focus on best practice operations supported by a framework such as ITIL.

To avoid missing out on this exciting opportunity and the experiences it will provide apply today!