This is a unique role for a passionate client service professional who is highly motivated to deliver five star client service and be part of a high performance team.
 
The focus of the role is co-ordinating delegate registrations on our flagship training program, Prosci's Change Management Certification Program. Our team delivers this highly regarded training program in Sydney, Melbourne, Perth, Brisbane and Auckland as a public program. 
 
2012 will be the seventh year that the program is delivered in Australia by Being Human. Prosci and its global Affiliates also deliver this program worldwide.
 
The purpose of the Client Service Co-ordinator's role is deliver five-star service to our corporate clients by co-ordinating the end-to-end sales and service process, starting with handling in-bound enquiries from prospective delegates through to post-program communication.
 
The sales process is based on responding to leads generated from our current clients, word of mouth referrals and website searches. There is no cold calling or pressure selling.    
 
The successful candidate must have excellent attention to detail, strong client service skills, and demonstrated ability to operate effectively in a fast-paced environment, juggling multiple priorities.
 
Applicants must have experience in a client service role in a professional environment, preferably in training, consulting, professional services or HR-related role.  Knowledge of Change Management is not essential, however applicants must have an interest and demonstrated ability to learn the fundamentals of Change Management,  so they can provide quality client care.
 
Being Human Pty Ltd is the exclusive Australian Primary Affiliate for Prosci Inc, the world's leading Change Management research and publishing company. It was founded in 1993 and has established a reputation for Change Management thought leadership, five star client service and a culture of high performance and employee involvement.
 
The successful applicant will enjoy a competitive salary package, a satisfying, diverse role, and the opportunity to contribute to a successful, fast growing business. 
 
HOW TO APPLY:
APPLICATIONS CLOSE FEBRUARY .
1. Essential:  Covering letter (Max 2 pages) which clearly states:
How you meet the key capabilities and behaviours for the role;
What you can contribute to the role and the business;
2. Essential:  Detailed Resume covering: career history, education, professional qualifications.
3. Submit application  by email to: Bali Kaur Change Management Consultant and Practice Lead, Client Service.